Reference

Understand the Rules That Govern Your Account

These legal terms set out how win63com operates your account, handles your data, and applies its policies to players in the Philippines where local law permits access. Read this page before you open an account so you know exactly what you are agreeing to.

Account Terms Apply on RegistrationPhilippines Access Subject to Local LawData Handled Under Our Privacy PolicyPolicy Updates Notified via Account EmailContact Support for Any Legal Query
win63com Understand the Rules That Govern Your Account
HOW WE HANDLE POLICY

Data, Security and Your Account Rights

win63com applies consistent data handling and account security practices across every player account in the Philippines. Here is how the four main policy areas work in practice so you know what to expect before and after you open your account.

Data Collection and Use

We collect only what is needed to run your account — registration details, transaction records and session data. We do not sell your information to third parties and do not share it outside the scope of platform operations.

Cookies and Device Tracking

Our platform uses cookies to keep your session active across mobile and desktop so you do not lose your place between a phone session and a browser session. You can manage cookie preferences in your browser settings at any time.

Account Security and Verification

Login is protected by OTP verification sent to your registered mobile number. Withdrawals to GCash, Maya or InstaPay require the receiving account to match the name on your win63com account — this step protects you from unauthorised cashouts.

Data Retention and Deletion Rights

We keep account and transaction records for the period required by applicable rules. If you close your account, you may request deletion of personal data that is no longer required to be retained, by submitting a written request through email support.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about our terms, need to dispute a transaction processed through GCash or Maya, or want to raise a data or privacy concern, our support team handles those requests directly. Raise any legal query through the channel that suits your situation and we will route it to the right team.

Live Chat Raise account or policy questions in real time through the chat widget inside your logged-in account. Fastest path for urgent legal queries or transaction disputes.
Email Support Send detailed legal or privacy requests to our support email address shown in your account settings. Formal data requests and account closure queries go here.
Account Help Centre Your account settings page holds the current policy documents, transaction history and the direct link to submit a formal policy or data request without calling.

Frequently Asked Policy Questions

These are the questions we hear most often about our legal terms, account rules and data rights. Each answer is specific to how win63com operates for Philippines players.

Access is available where local law in the Philippines permits it. If you can legally access the platform in your area, the terms of use apply to your account from the moment registration is complete.

We collect your name, contact details and the payment account information you link — such as your GCash or Maya number — along with session and transaction data needed to operate your account securely.

Send a written data request to our support email, the address is in your account settings. We will acknowledge the request and provide the relevant records within the timeframe required under applicable rules.

Yes. After account closure, you may request deletion of personal data that we are not legally required to retain. Submit the request via email support and our team will process it and confirm what can be removed.

We notify you of any material changes by email to your registered address. If you continue using the platform after the effective date, that counts as acceptance. You may close your account before the change takes effect if you do not agree.

Raise a transaction dispute through live chat or email support with your reference number. We check it against your account wallet records and liaise with the payment provider where needed. The process follows our published disputes procedure.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.