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How win63com Handles Your Personal Information

Your account data and payment details stay with us — not passed around. This page explains exactly what we collect, why we collect it, and what you can do about it when you want access, corrections or removal.

Account data protectedGCash & Maya transaction privacyYour right to access and correctClear data retention policyContact us anytime
win63com How win63com Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Questions about how your data is used, or want to request a copy of what we hold? Our support team handles privacy requests directly — no automated runaround. Reach us through any of the channels below and we will respond with the specific information tied to your account.

Live Chat Open the chat widget inside your account dashboard. Our team can pull up your data record and walk you through your options on the spot.
Email Support Send your privacy request to our support email with your registered mobile number. We aim to respond with a full account-data summary within a reasonable period.
Account Help Centre Log in, go to Account Settings, and open the Help section. From there you can submit a formal data request or flag a correction without leaving the page.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We keep your data only as long as your account is active or as required by applicable law. Once an account is closed and the mandatory retention window has passed, personal data is deleted or anonymised. Here is how we approach each area.

Encrypted Connections

Every session — whether you are checking your GCash deposit history or browsing the live casino lobby — runs over an encrypted connection so your data is not readable in transit.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. You can clear cookies from your browser at any time; doing so will log you out of your current session.

Data Retention Period

Account records including transaction logs for GCash, Maya and InstaPay are retained for the period required under applicable Philippine regulations, then securely deleted or anonymised.

Who to Contact for Changes

To correct, update or request deletion of your personal data, contact our support team via live chat or email with your registered account details so we can verify your identity before making any changes.

Privacy Questions We Hear Most Often

These are the specific questions we get from account holders about how their data is managed. If yours is not here, reach us directly through live chat.

We collect your name, mobile number, email address and date of birth at registration. Payment method details such as your GCash or Maya wallet reference are recorded when you transact.

Yes. Send a data access request through live chat or email using your registered mobile number. We will compile your account record and respond within a reasonable timeframe.

We share only what payment processors like GCash, Maya and InstaPay need to complete your transaction. We do not sell your personal information to advertisers or unrelated third parties.

We keep your records for the period required under applicable Philippine law. After that window closes, your personal data is deleted or anonymised from our active systems.

Open live chat or email support with your account details. Our team will verify your identity first, then process the correction or deletion request against your account record.

We use session cookies to keep you logged in and preference cookies for display settings. You can clear them in your browser settings, though this will end your active session and reset your preferences.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.